Client Service Specialist (m/f/d)

Native Level Speaker in French

The Client Services Specialist will be responsible for delivering best-in-class service and ensuring that customers are retained, satisfied, and nurtured.

Your Tasks:

  • Develop and maintain close relationships with ABS issuers and management companies by anticipating and responding to their needs
  • Process customer requests or forward them to the relevant department
  • Liaise with various departments about client queries
  • Manage user access for various internal & external systems
  • Recommend changes to products or services to improve user experience
  • Check and correct inconsistencies on EDW platforms and systems
  • Ensure accessibility of all relevant transaction data and documentation in compliance with disclosure requirements
  • Maintain customer contracts
  • Perform project work

Your Skills, Knowledge, and Interests:

  • Bachelor in Economics or a proven comparable qualification
  • At least one years of experience in financial industry
  • At least one year of relevant experience
  • Distinct focus on customer centricity
  • Proactive, flexible and hands-on-mentality
  • Excellent self-management skills
  • Good knowledge of MS-Office and CRM
  • Fluent in French and English
  • Additional European language (beneficial)
  • Good knowledge of MS-Office

We offer:

  • The opportunity to work in a data-driven market-leading company
  • Attractive salary package (salary, bonus + benefits)
  • 30 days of holidays as well as a half-day off on Christmas Eve and New Year’s Eve
  • Mobile working on three days a week + flexible working hours
  • Public transportation subsidy and monthly SODEXO spending stipend
  • Team culture with a participatory leadership style
  • Annual team and individual training opportunities
  • Annual company summer and holiday parties
  • Modern office with height-adjustable desks, meeting CUBE, and fruit and beverage deliveries

Additional Information:

  • Eligibility: Only applicants who are eligible to work in the EU will be considered
  • Fulltime: (40h/week)
  • Location: Frankfurt (Germany)


Send your complete application, including your salary expectation and earliest possible start date, to the following email address:

EDW is an excellent place to grow your career. Don’t hesitate to apply.

For any further inquiries please contact Kerstin Krause at:

Telephone: +49 (0) 69 50986 9322